Privacy Policy

Effective date: August 5, 2026

Wavefold Labs LLC builds audio software, web tools, plugins, mobile apps, and related services. This Privacy Policy explains what we collect, how we use it, and the choices you have when you use our websites, products, and services.

Information We Collect

The information we collect depends on how you use our services and may include:

  • Information you provide: such as your name, email address, support messages, feedback, and any other information you choose to send us, along with account and purchase records needed to deliver Products. Our payment provider processes payment details; we do not receive your full payment card number.
  • Website and account usage information: such as pages visited, links and controls used, referring pages, approximate location derived from network information, browser and device type, operating system, account identifier, and timestamps.
  • Download and licensing information: such as the Product and version, platform, plugin format, entitlement and trial status, download history, installation activity, and the dates a license was activated or validated. Download and account-session records may also include an IP address and user agent.
  • Installation and machine identifiers: that a desktop Product sends when you authorize or validate a license. We use these to bind a license to an installation, prevent repeated trials on the same device, and protect accounts and licenses from abuse. We generally store these identifiers as purpose-specific cryptographic hashes rather than storing the raw values.
  • Technical and diagnostic information: that you choose to provide or that our websites and online services generate, such as app version, crash reports, error messages, stack traces, logs, performance information, and device or browser settings.

Analytics

We use PostHog to understand website and account usage. PostHog may collect page views, interactions with links, buttons, and forms, referring pages, general browser and device information, approximate location derived from an IP address, timestamps, and the custom events described above. When you sign in, we associate analytics events with your internal account identifier.

PostHog uses cookies and browser storage to maintain visitor and session identifiers. We use analytics to operate and improve our own Products and services, not to build advertising profiles, sell personal information, or track you across unrelated websites for targeted advertising.

Cookies and Local Storage

We may use cookies, local storage, or similar browser storage for basic site functionality, preferences, account sessions, security, and analytics. For example, this website stores your theme preference locally, uses a cookie for your signed-in session, and allows PostHog to store analytics identifiers in cookies and local storage.

You can control cookies and local storage through your browser settings. Some parts of our services may not work properly if required storage is disabled.

How We Use Information

  • Provide, operate, and maintain our websites, products, and services.
  • Respond to support requests, questions, and feedback.
  • Manage accounts, process purchases, and provide licenses and downloads.
  • Activate and validate licenses, administer trials, bind licenses to installations, and enforce per-account and per-device trial limits.
  • Understand usage patterns and improve performance, reliability, design, and content.
  • Detect, prevent, and investigate abuse, fraud, security incidents, and technical problems.
  • Comply with legal obligations and enforce our agreements.

How We Share Information

We do not sell your personal information. We may share information in limited circumstances:

  • With service providers who help us run our services, such as hosting, databases, file storage, authentication, payments, email, analytics, and error monitoring. These providers include Stripe for payments, PostHog for analytics, and Sentry for error monitoring.
  • When required by law, legal process, or a valid government request.
  • To protect the rights, property, security, or safety of Wavefold Labs, our users, or the public.
  • As part of a merger, acquisition, financing, reorganization, or sale of business assets.

Data Retention

We keep information for as long as needed to provide our services, meet legal and accounting requirements, resolve disputes, improve our products, and maintain security. Retention periods may vary depending on the type of information and why it was collected.

In particular, we may retain account, purchase, entitlement, installation, download, and license-validation records while an account or license remains active and afterward as reasonably needed for support, security, dispute resolution, and legal compliance. We retain a product-specific cryptographic claim that a device has used a trial so that reinstalling the Product or creating another account cannot restart the same trial.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Depending on where you live, you may have additional privacy rights, including the right to object to or restrict certain processing, request a copy of your data, or lodge a complaint with a privacy authority.

Some information may be exempt from a request or retained where permitted by law, including records reasonably necessary to complete a transaction, provide a license, secure our services, prevent fraud or trial abuse, enforce our agreements, or comply with legal obligations. We may need to verify your identity before completing a request.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Visitors

Wavefold Labs is based in the United States. If you access our services from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate.

Changes to This Policy

We may modify this Privacy Policy from time to time. When we make changes, we will update the effective date above. Changes are effective when posted on this page unless a later effective date is stated. If a change materially affects how we handle personal information, we may provide additional notice on our website or through the contact information associated with your account, as appropriate.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us athello@wavefoldlabs.com.